Refund policy

Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your proof of purchase.

To start a return, you can contact us at info@thecardcollection.ca.

If your return is accepted, we’ll send you instructions on how and where to send your package. You may be required to pay postage to send your return back to us.

You can always contact us with any return questions at info@thecardcollection.ca.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@thecardcollection.ca.